We want you to have a seamless shopping experience, and be happy with your purchased items. If you are not completely satisfied, you can return the product to us and we will either replace it, or credit your account, subject to the below terms. This Policy applies to products bought from Ironarm Online Mart(Ironarm.co.za) itself and from Third Party Sellers.
Returning unwanted or defective goods
Unwanted products must be returned unused and in good condition. You must take care to ensure that the product is properly packaged so that it will not be damaged while in transit. If the product is found to be used beyond what it takes for you to reasonably inspect it or damaged, then we may reject a refund.
Returning unwanted products: You have seven calendar days starting the day you receive the product to cancel your contract unless the product does not have cancellation rights. Please return the product as soon as possible following the cancellation of your contract. The product must be sent to us within 30 calendar working days from your notice to us of your cancellation. You are responsible for the return shipping costs of the product when you cancel your contract.
Defective, faulty or non-conforming products: We encourage you to inspect each product carefully upon receipt. If a product has a defect or fault existing at the time of delivery or otherwise does not conform to your order, you have a statutory right to return the product. We strongly encourage you to get in touch with our customer service as soon as you become aware of any problems. If you return a `defective, faulty or non-conforming product to us, the product will be inspected at our warehouse. If a defect or fault is found or the product does not match your order, we will be happy to provide a full refund, in accordance with applicable law. Products that have been misused or changed may not be eligible for returns. If you are eligible for a refund, such refund will be processed within 30 calendar days of our receipt of the product (or, if applicable, the date you provide us proof of shipment of the product to us. All consumers are advised to use post office to return the items, Failure to do so may result in you being refunded a standard postage fee. A refund for postage will be issued to customer).
Fashion and sportswear products can be exchanged for a different size or colour variation, provided that such variation is available. If such variation is not available, we will credit your account with the purchase price of the product within 7 days of receiving the return (or refund you if that is your preference).
We are entitled to inspect the product to validate your return.(Inspection may take up to 5 working days)
Wrong Item delivered
If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, Please see our Returns guideline. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 7 days of the return (or refund you if that is your preference).
Damaged product delivered
Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by logging a return on the Website.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice replace the product as soon as possible if we have the same product in stock to use as a replacement or credit your account with the purchase price of the product (or refund you if that is your preference).
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;
·package your products safely and securely for protection during transit;
· clearly mark your return reference number on the outside of the parcel; and
· include all accessories and parts that were sold with the product.
Note:Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether. We reserve the right to refuse returns or to charge you our fees and expenses.
Note: This only applies to items sold and fulfilled by our marketplace merchants. This Returns Policy only applies in respect of products purchased from Ironarm Online Mart(WWW.ironarm.co.za).
Please take note of the following: As described in the Terms of Sale and in accordance with the ECT CPA Act, you have up to 7 working days, starting the day after you receive your product to cancel and return your order in the original packaging, unless the fine print of the deal states the product cannot be returned. In accordance with the ECT CPA Act Section 16 provisions, you have the following rights of returns as a consumer that applies to your transactions.
- -All deliveries are made within South Africa .
- -Items are dispatched within 2-3 days after online purchase and are delivered within 3 – 5 working days.
- -Delivery times are between 8 am and 5 pm from Monday to Friday.
- -Delivery will be attempted once before returning to Ironarm Online Mart. All Re-delivery addresses, not available, no one home will be charged the same amount requested for shipping fee again.